Service Desk Support Specialist

4 weeks ago


Reston, Virginia, United States HASI Full time

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at HASI. As the initial point of contact for IT and customer support, you will be responsible for ensuring the proper operation of workstations and other endpoints, enabling end users to focus on business tasks.

Key Responsibilities

  • Provide prompt and responsive in-person and remote end-user IT support with an emphasis on providing excellent customer and user experience
  • Respond to IT support requests submitted by email, trouble ticket, phone, or in-person
  • Escalate and hand-off requests when appropriate
  • Provide personal, attentive service to end users, regardless of the simplicity or complexity of the request
  • Identify and triage, including business impact, security events, and outages
  • Consistently follow up on outstanding requests and ensure timely, documented resolution, as well as, that all needs are met and issues are resolved

Requirements

  • 2+ years' experience configuring and servicing computer hardware
  • 2+ years' experience configuring and managing Windows operating systems
  • 2+ years' supporting professional environments
  • Exceptional, demonstratable customer service orientation
  • Experience supporting VIPs or providing customer support in other high-stakes, high-expectation environments
  • Experience working with a ticketing system
  • Working knowledge of modern operating systems
  • CompTIA A+ or Network+, or other comparable certification preferred
  • Working knowledge of Microsoft 365 product configuration, including Outlook, Word, and Excel
  • Experience working with remote support tools
  • Experience using configuration or mobile device management tools preferred

What We Offer

At HASI, we offer a dynamic and supportive work environment that allows our employees to grow and develop their skills. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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