Customer Service Associate
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities
- Handle inbound and outbound customer contacts in a professional and courteous manner
- Ensure first call resolution through effective problem-solving and call handling
- Research and gather information to resolve customer issues
- Collaborate with other departments to resolve complex issues
- Accurately document and process customer claims
- Provide timely and effective solutions to customer inquiries
- Continuously improve customer service skills and knowledge
- Meet or exceed customer satisfaction targets
- Adhere to company policies and procedures
- Participate in ongoing training and development programs
- Contribute to a positive and supportive team environment
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
- Basic computer skills and proficiency in software applications
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Professional training and development programs
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please note that only shortlisted candidates will be contacted for an interview. We thank all applicants for their interest in Mass Markets.
-
Customer Service Sales Associate
1 month ago
Wichita Falls, Texas, United States RNA Rentokil North America Full timeAbout RNA Rentokil North AmericaWe are a leading provider of pest control services and solutions to residential customers. Our team is dedicated to delivering exceptional customer service and growing our business through sales and customer engagement.Job SummaryWe are seeking a highly motivated and results-driven Residential Sales Specialist to join our...
-
Customer Service Associate
2 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeCustomer Service RepresentativeAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Handle Inbound and Outbound Contacts: Respond to...
-
Customer Service Associate
2 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeCustomer Service RepresentativeAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Handle Inbound and Outbound Contacts: Respond to...
-
Customer Service Associate
2 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeMass MarketsJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle inbound and outbound customer...
-
Customer Service Associate
2 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle inbound and outbound customer contacts in a professional and courteous...
-
Customer Service Associate
3 weeks ago
Wichita Falls, Texas, United States Family Dollar Full timeCustomer Service Representative at Family DollarWe are seeking a skilled Customer Service Representative to join our team at Family Dollar. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to the overall success of our store.Key...
-
Customer Service Associate
3 weeks ago
Wichita Falls, Texas, United States Boot Barn Full timeCustomer Experience RepresentativeAt Boot Barn, we're looking for a skilled Customer Experience Representative to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers.Key Responsibilities:Respond to customer inquiries about products and services in a timely and professional...
-
Customer Service Associate
3 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeMass MarketsJob ID: 41579Key ResponsibilitiesAs a Customer Service Representative at Mass Markets, you will be responsible forHandling inbound and outbound contacts in a professional and timely mannerEnsuring first call resolution through effective problem-solving and call handlingResearching systems to find missing informationCoordinating with other...
-
Customer Service Associate
6 days ago
Wichita Falls, Texas, United States Boot Barn Full timeCustomer Experience RepresentativeAt Boot Barn, we're looking for a skilled Customer Experience Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide accurate and timely...
-
Branch Associate
3 weeks ago
Wichita Falls, Texas, United States Locke Supply Full timeAbout Locke Supply CompanyLocke Supply Co. is a growing, employee-owned distributor for plumbing, electrical, and HVAC parts and equipment based in Oklahoma City.Job SummaryWe are seeking an outgoing and energetic Branch Associate to provide excellent customer service at our branch locations, offer advice and recommendations based on customers' needs, and...
-
Customer Service Associate
2 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeMass MarketsJob SummaryAs a Customer Service Representative at Mass Markets, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle inbound and outbound contacts in a professional and timely mannerEnsure first call resolution through effective problem-solving and call handlingResearch systems...
-
Customer Service Associate
3 weeks ago
Wichita Falls, Texas, United States Mass Markets Full timeMass MarketsJob SummaryAs a Customer Service Representative at Mass Markets, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle inbound and outbound contacts in a professional and courteous mannerEnsure first call resolution through effective problem-solving and call handlingResearch...
-
Customer Service Associate
3 weeks ago
Wichita Falls, Texas, United States Genuine Parts Company Full timeJob SummaryUnder close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries regarding...
-
Customer Service Representative
3 weeks ago
Wichita Falls, Texas, United States Walgreens Full timeCustomer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending items for sale to customers. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and...
-
Customer Service Representative
5 days ago
Wichita Falls, Texas, United States NTT DATA Full timeJob Title: Customer Care AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Associate. In this role, you will be responsible for providing exceptional customer service to policyholders, agents, and other customers.Key Responsibilities:Provide front-line phone customer care support to policyholders,...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Young Mens Christian Association of Wichita Falls. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.Key...
-
Customer Service Representative
4 weeks ago
Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Young Mens Christian Association of Wichita Falls. As a key member of our membership services team, you will be responsible for delivering exceptional service to our members, promoting memberships and programs, and...
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States NTT DATA Full timeCustomer Care Associate Job DescriptionWe are seeking a skilled Customer Care Associate to provide exceptional customer service to our life insurance policyholders, agents, and other customers.Key Responsibilities:Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.Ensure customer satisfaction (CSAT)...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States Walmart Full timeJob SummaryWe are seeking a highly motivated and customer-focused Frontline Cashier Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our members.Key ResponsibilitiesProvide outstanding customer service by...
-
Customer Service Representative
1 day ago
Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our members, guests, and program participants.Key ResponsibilitiesProvide excellent service to members, guests, and program participants in the Y and on...