Customer Service Associate
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities
- Handle inbound and outbound customer contacts in a professional and timely manner
- Ensure first call resolution through effective problem-solving and call handling
- Research and resolve customer issues in a courteous and efficient manner
- Collaborate with other departments to resolve complex customer issues
- Accurately document and process customer claims
- Provide excellent customer service and support to ensure customer satisfaction
- Stay up-to-date with company policies and procedures
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve customer service skills
- Contribute to a positive and supportive team environment
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
- Basic computer skills and proficiency in software applications
- Ability to work a flexible schedule
- Availability to work overtime as needed
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- Collaborative and supportive work environment
- Professional development and training opportunities
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please note that only shortlisted candidates will be contacted. We thank all applicants for their interest in Mass Markets.
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