Customer Service Associate

3 weeks ago

Wichita Falls, Texas, United States Genuine Parts Company Full time
Job Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries regarding products, provide quotes, and handle order entry.
  • Place customer orders via various methods, including telephone, fax, email, and electronic means.
  • Influence gross profit through negotiating sale and purchase prices within established parameters.
  • Adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
  • Build customer relationships to drive repeat business by relating to customers and driving process improvements.
  • Order items to maintain appropriate inventory levels for customers.
  • Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order.
  • Determine the most cost-effective shipping method for customer orders.
  • Partner with Account Representatives to ensure customer satisfaction.
  • Expedite backorders and prepare orders for shipment to customers.
  • Handle customer returns and perform other duties as assigned.
Requirements
  • Typically requires a high school diploma or GED and zero to three years of related experience or an equivalent.
  • Reliability, organization, and attention to detail are required.
  • Strong communication skills, including written, verbal, and listening skills.
  • Ability to multitask and manage time effectively.
  • Moderate computer skills, including information processing and searching capabilities.
  • Product knowledge is preferred.
Company Information

Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to protected characteristics and promotes a diverse and inclusive work environment.

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