Customer Service Representative

2 days ago


Wichita Falls, Texas, United States NTT DATA Full time
Customer Care Associate Job Description

We are seeking a skilled Customer Care Associate to provide exceptional customer service to our life insurance policyholders, agents, and other customers.

Key Responsibilities:

  • Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
  • Ensure customer satisfaction (CSAT) and strive to meet service metrics.
  • Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns.

Requirements:

  • 1 year experience in remote customer service.
  • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications.
  • Minimum High school diploma or GED.

What We Offer:

  • Competitive hourly rate of $20.00.
  • Eligibility for company benefits, including medical, dental, and vision insurance with an employer contribution.
  • Flexible schedule with Monday-Friday 7:00 am to 7:00 pm (Central Time) and Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) availability.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

We are committed to our clients' long-term success and strive to create a diverse and inclusive environment for all employees.



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