Optical Network Solutions Engineer

7 days ago


Austin, Texas, United States Axiom Upgrades Full time
Position Overview:
The Optical Network Solutions Engineer will engage in the innovation of networking technologies while collaborating closely with the Sales Team in a technical capacity to enhance the sales of interconnect products, including optical transceivers, cables, network switches, and passive solutions. This role is dedicated to Axiom Upgrades, focusing on Data Centers and MSO (Cable)/Telco Service Provider networks.

Key Responsibilities:
  • Facilitate effective coordination and support between account teams for pre/post-sale technical resources.
  • Establish and nurture trusted professional relationships with customer technical leadership and engineers involved in planning and executing initiatives, projects, and deployments.
  • Deliver technical enablement to all customers, encompassing product and solution training, roadmap updates, hands-on training, and product demonstrations.
  • Articulate complex technical concepts to diverse audiences.
  • Manage high-priority or sensitive customer issues, ensuring prompt and satisfactory resolutions through a systematic approach and assembling appropriate technical resources.
  • Comprehend and influence customer requirements, translating them into viable company solutions.
  • Oversee Proofs-of-Concept (PoC), failure analysis, and test plans during the relevant sales stages.
  • Compile detailed Optical Product Evaluations (OPE) to facilitate product qualification for internal teams and external clients.
  • Support product demonstrations, Bill-of-Materials (BoM), solution proposals, and RFI/RFP processes.
  • Stay informed on competitive solutions, products, services, and industry trends.

Qualifications:
  • 7+ years of relevant experience in large-scale data center or service provider network operations.
  • Bachelor's degree in engineering, computer science, or a related field, or equivalent experience.
  • Proficiency in Optical transceiver systems, Data Center Interconnections (DCI), and FTTx networks (xPON).
  • Familiarity with the design of custom systems for optical transceivers, AOC, DAC, DWDM/CWDM optical transport systems, switches, routers, and modules in major network equipment.
  • Knowledge of optical networking technologies within the context of AI utilizing high-speed optical pipelines connecting a global array of GPUs and CPUs.
  • Understanding of data networking infrastructures, architectures, concepts, and associated technologies, including Route/Switch, TCP/IP, Infiniband, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, ACL, and Firewall.
  • Experience in deploying, implementing automated testing, and supporting various network monitoring systems.
  • Hands-on engineering experience to transform innovative ideas into functional, scalable network solutions.
  • Expertise in architecting, developing, and enhancing Fiber solutions to drive business success.

Compensation: Salary is commensurate with experience.
Why Axiom Upgrades? With nearly 30 years of service to resellers, VARs, and their end users, Axiom Upgrades stands as the fastest-growing provider of memory, storage, and fiber-optic connectivity upgrades in the corporate, SMB, and government sectors. We are dedicated to delivering exceptional personal service to our customers. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and voluntary life insurance, a 401(k) plan, vacation/sick time, and more.

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