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Benefits Account Manager
2 months ago
We are seeking a highly motivated and ambitious Benefits Account Manager to join our team at Hilb Group. This is an in-office position that requires a strong understanding of employee benefits, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities- Manage and expand relationships with clients by delivering comprehensive employee benefits solutions.
- Work closely with clients to understand their needs, develop tailored benefits programs, and ensure exceptional service throughout the policy lifecycle.
- Assess clients' current benefits programs and recommend enhancements or changes to optimize their offerings and meet their employees' needs.
- Collaborate with clients to design and implement customized benefits packages, including health insurance, retirement plans, and other employee perks.
- Negotiate with insurance carriers and benefits providers to secure competitive rates and terms for clients.
- Manage the procurement process and facilitate the selection of vendors.
- Ensure all benefit plans comply with federal, state, and local regulations.
- Stay informed about changes in laws and regulations that may affect client programs.
- Provide training and informational sessions for clients and their employees on benefits offerings, enrollment processes, and utilization.
- Address and resolve client issues or concerns related to benefits plans, working to find effective solutions and improve client satisfaction.
- Maintain accurate records of client interactions, plan details, and other relevant documentation.
- Prepare and deliver reports on benefits program performance and client satisfaction.
- Stay up-to-date on industry trends, emerging benefits solutions, and competitive practices to offer innovative solutions to clients.
- Work closely with internal teams such as HR, finance, and legal departments to ensure seamless service delivery and alignment with company goals.
- 5-7 years of account management experience
- Health and Benefits license is active
- Detail-oriented and organized
- Proficiency in Microsoft Office
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to analyze and understand insurance policies
- Company Paid Life Insurance, Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals