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Benefits Account Manager

2 months ago


Houston Texas, United States Hilb Group Full time
About the Role

We are seeking a highly motivated and ambitious Benefits Account Manager to join our team at Hilb Group. This is an in-office position that requires a strong understanding of employee benefits, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities
  • Manage and expand relationships with clients by delivering comprehensive employee benefits solutions.
  • Work closely with clients to understand their needs, develop tailored benefits programs, and ensure exceptional service throughout the policy lifecycle.
  • Assess clients' current benefits programs and recommend enhancements or changes to optimize their offerings and meet their employees' needs.
  • Collaborate with clients to design and implement customized benefits packages, including health insurance, retirement plans, and other employee perks.
  • Negotiate with insurance carriers and benefits providers to secure competitive rates and terms for clients.
  • Manage the procurement process and facilitate the selection of vendors.
  • Ensure all benefit plans comply with federal, state, and local regulations.
  • Stay informed about changes in laws and regulations that may affect client programs.
  • Provide training and informational sessions for clients and their employees on benefits offerings, enrollment processes, and utilization.
  • Address and resolve client issues or concerns related to benefits plans, working to find effective solutions and improve client satisfaction.
  • Maintain accurate records of client interactions, plan details, and other relevant documentation.
  • Prepare and deliver reports on benefits program performance and client satisfaction.
  • Stay up-to-date on industry trends, emerging benefits solutions, and competitive practices to offer innovative solutions to clients.
  • Work closely with internal teams such as HR, finance, and legal departments to ensure seamless service delivery and alignment with company goals.
Requirements
  • 5-7 years of account management experience
  • Health and Benefits license is active
  • Detail-oriented and organized
  • Proficiency in Microsoft Office
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Ability to analyze and understand insurance policies
Benefits
  • Company Paid Life Insurance, Long-Term and Short-Term Disability
  • Medical, Dental, Vision and FSA/HSA plans
  • 401(k) with company match
  • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
  • Generous PTO
  • An awesome team of professionals