Patient Intake Specialist

2 weeks ago

Austin, Texas, United States Texas Oncology Full time
Position Overview
Texas Oncology is seeking a dedicated New Patient Coordinator to enhance our patient care experience. This full-time role is essential in supporting our operations and ensuring that patients receive the highest standard of care.

As a prominent community oncology provider, Texas Oncology is committed to delivering comprehensive cancer care that is accessible to all individuals. Our mission is to utilize advanced technology and research to facilitate successful outcomes for our patients in their battle against cancer.

The New Patient Coordinator plays a crucial role in managing the new patient referral process, ensuring a seamless experience for patients and their families. This position involves direct interaction with patients, healthcare providers, and administrative staff to coordinate appointments and gather necessary information.

Key Responsibilities:
- Oversee the entire new patient referral process, ensuring adherence to departmental standards.
- Provide exceptional customer service as the initial point of contact for patients and stakeholders.
- Assess patient needs to prioritize and triage referrals effectively.
- Manage phone inquiries, messages, and routine questions from patients and healthcare professionals.
- Follow up on outstanding medical records and test results from referring physicians.
- Collect and verify patient demographic and insurance information, ensuring accurate registration in the practice management system.
- Facilitate insurance benefit investigations and eligibility checks.
- Communicate appointment details clearly to patients, including time, location, and necessary instructions.
- Distribute and collect medical forms required prior to the patient's first visit.
- Maintain and update physician schedules to ensure proper patient appointments.
- Collaborate with clinical teams to accommodate scheduling requests.
- Document and update patient records accurately in designated systems.
- Uphold confidentiality and adhere to all HIPAA regulations.
- Perform additional duties as assigned.

Qualifications:
- High School diploma or equivalent is required.
- A minimum of two years of experience in revenue cycle management or patient access within the healthcare sector is preferred.
- Familiarity with various practice management and electronic health record systems is advantageous.
- Proficiency in Microsoft Office Suite is required.
- Knowledge of medical terminology and insurance verification processes is essential.
- Completion of mandatory onboarding and training is required within the initial period of employment.

Competencies:
- Demonstrates adaptability to changing work demands and environments.
- Utilizes sound judgment in decision-making processes.
- Commits to delivering high-quality services and maintaining performance standards.
- Shows resilience and flexibility in managing challenges.

Physical Requirements:
- The role requires the ability to perform essential functions, including sitting, standing, and communicating effectively.
- Must be able to lift and carry items weighing up to 40 lbs and maintain mobility throughout the work environment.

Work Environment:
- This position may involve exposure to various conditions typical of a healthcare setting, including patient interactions and administrative tasks.

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