Assistant Manager

1 week ago


Everett, Massachusetts, United States Wynn Resorts Full time
Job Title: Assistant Manager

Wynn Resorts is seeking an experienced Assistant Manager to join our team at Encore Boston Harbor. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's daily activities, including guest arrivals and departures, guest folio review, and front desk call center management.

Key Responsibilities:
  • Manage the daily operations of the Front Office, including guest arrivals and departures, guest folio review, and front desk call center management.
  • Ensure the highest level of service standards are maintained at all times, providing exceptional guest experiences and ensuring employee satisfaction.
  • Develop and implement strategies to improve departmental performance, guest satisfaction, and employee engagement.
  • Collaborate with the Director of Hotel Operations and other property executives to achieve business objectives and drive revenue growth.
  • Manage multiple priorities simultaneously, meeting deadlines and working in high-pressure situations.
Requirements:
  • 5+ years of hotel operations experience, with 3+ years in a leadership role.
  • Strong computer skills and proficiency in Microsoft Office.
  • Experience with planning and project management.
  • Outstanding organizational, interpersonal, and administrative skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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