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Front Desk Representative

2 months ago

Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Fairview Health Services. As a Front Desk Attendant, you will be the first point of contact for our residents, guests, and staff, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Customer Service: Greet and acknowledge all residents, guests, staff, volunteers, and vendors with courtesy and urgency, opening doors and providing assistance where possible.
  • Service Requests: Respond promptly and positively to all resident service opportunities, including requests, complaints, questions, concerns, and suggestions. Attempt to resolve them and/or elevate to the appropriate building staff per building policy. Follow up with clients to ensure successful completion.
  • Communication: Answer the telephone using professional telephone etiquette, taking accurate messages and ensuring their delivery. Clearly communicate issues and outcomes to building manager, supervisor, and following shift.
  • Environment: Maintain a clean and welcoming lobby/common spaces and entry area for residents and visitors.
  • Requirements: No previous experience required, but preference given to work experience in a customer service setting. Excellent customer service skills, proficiency, teamwork, and positive demeanor required. Organization skills and orientation to accuracy and detail. Basic working knowledge of Microsoft Office applications.
What We Offer

As a Front Desk Attendant at Fairview Health Services, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to our residents and guests. We offer a competitive compensation package, including a robust benefits program and opportunities for growth and development.