Major Incident Response Lead

7 days ago


Fort Worth, Texas, United States TATA Consulting Services Full time
Join Our Team
We're looking for an experienced Major Incident Manager to help us resolve complex technical issues and keep our operations running smoothly. If you have a strong background in IT infrastructure and major incident management, we want to hear from you

In this role, you'll prioritize incidents based on impact and urgency, assess resources and capacity, and communicate with stakeholders to provide regular updates on resolution progress. You'll also lead war room calls, collaborate with cross-functional teams, and analyze data to drive business decisions.

Key Responsibilities
* Prioritize and manage major incidents (P1/P2) to minimize business impact
* Collaborate with service desk, resolver groups, and business stakeholders to resolve incidents
* Develop and maintain relationships with key partners and vendors
* Stay up-to-date with industry trends and best practices in major incident management

What We Offer
* Competitive salary range: $90,000-$100,000 a year
* Opportunity to work with a leading consulting firm
* Collaborative and dynamic work environment

About Us
TATA Consulting Services is a global leader in consulting and technology services. We help businesses succeed in a rapidly changing world. Our team of experts provides strategic guidance and operational expertise to clients across various industries.

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