Call Center Team Lead

2 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
We are seeking a dynamic Call Center Supervisor to lead our customer-centric call center environment. This role is responsible for overseeing intricate processes, managing performance metrics, policies, and procedures, and identifying opportunities to enhance customer service protocols. The ideal candidate will have a proven track record of driving exceptional results in a fast-paced call center setting. They will also be able to leverage data-driven insights to drive process improvements and manage performance metrics, policies, and procedures effectively.

Responsibilities:
  • Oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

Requirements:

*At least 1 year of experience as a customer service supervisor (REQUIRED)
*Background in call center environment
*Proficient in identifying and measuring core competencies and performance metrics
*Passion for supporting individuals facing health challenges
*Ability to make sound decisions amidst competing priorities
*Exceptionally organized with acute attention to detail
*Driven and self-motivated
*Exceptional customer service, communication, problem-solving, and de-escalation skills

Benefits:

*Estimated salary: $60,000 - $80,000 per year
*Medical, Dental, Vision Insurance
*Clear paths for growth and advancement
*Competitive compensation
*Generous PTO plus 10 major holidays off
*401K retirement plan
*Employee Referral Program

About Serenity Healthcare, LLC:

Serenity Healthcare, LLC is a leading healthcare technology company that leverages advanced medical devices to provide individuals with long-term success. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine.

  • Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

    About the RoleWe are looking for a highly organized and driven individual with at least 1 year of experience as a customer service supervisor. The successful candidate will have a background in call center environments and be proficient in identifying and measuring core competencies and performance metrics.Key Responsibilities:Leverage data-driven insights...


  • Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

    About the JobWe are seeking a dedicated Call Center Supervisor to join our team at Serenity Healthcare, LLC. This role involves leading our customer-centric team, driving exceptional results, and supporting individuals facing health challenges.Key ResponsibilitiesLeverage data-driven insights to optimize call center operations and improve customer...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    **Job Overview:** Call Center ProfessionalCornerStone Staffing is seeking a skilled Call Center Professional to join our team. This role requires 2+ years of experience in mortgage servicing and call center experience.The ideal candidate will have a strong commitment to delivering exceptional customer service and possess excellent communication skills. They...


  • Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

    About the JobThe Call Center Operations Manager will be responsible for leading our team of customer service representatives. This role requires a strong understanding of customer service principles and a proven track record of driving results in a fast-paced environment.ResponsibilitiesDevelop and implement process improvements to increase efficiency and...


  • Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full time

    Job OpportunityWe are seeking a highly skilled Call Center Training Specialist to join our team at Workforce Solutions for Tarrant Co. as a Health Plan Call Center Rep Trainee. In this role, you will receive training to advance to a Call Center Rep 1 position.


  • Fort Worth, Texas, United States Jcjm Insurance Agency Llc Full time

    As a Call Center Representative, you will perform the essential functions of the position, which includes making outbound calls to potential customers to convince them to talk to a Sales Agent. The ideal candidate will have excellent communication skills and be able to work independently.You will be responsible for tracking results of your efforts and...

  • Call Center Expert

    1 day ago


    Fort Worth, Texas, United States CornerStone Staffing Full time

    **Job Summary:**We are looking for a seasoned Call Center Expert - Quality and Compliance to join our team at CornerStone Staffing. The ideal candidate will have expertise in quality assurance and be able to drive excellence in customer satisfaction and compliance.About the Position:This is a direct hire position offering a competitive salary and excellent...


  • Fort Worth, Texas, United States Serenity Healthcare Full time

    About the Opportunity:We are seeking a highly skilled Healthcare Team Lead to join our team at Serenity Healthcare. As a key member of our healthcare team, you will be responsible for leading our team of Customer Service Representatives in providing exceptional support to patients.Responsibilities:Supervise, mentor, and train Customer Service Representatives...


  • Fort Worth, Texas, United States CAVA - Alliance Town Center Full time

    Job OverviewWe are seeking a skilled Culinary Lead to join our team at CAVA - Alliance Town Center. As a key member of our kitchen staff, you will be responsible for leading and developing the grill and prep teams, ensuring high-quality food and exceptional customer service.Key ResponsibilitiesLead and coach the grill and prep teams to deliver outstanding...


  • Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full time

    Job Title: Customer Support Specialist TraineeDescription: We are seeking a highly motivated and detail-oriented Customer Support Specialist Trainee to join our team. As a Customer Support Specialist Trainee, you will be responsible for providing exceptional customer service to our members and providers. This is an excellent opportunity to develop your...


  • Fort Worth, Texas, United States Chick-fil-A - Western Center Blvd Full time

    Company OverviewAt Chick-fil-A - Western Center Blvd, we are dedicated to providing a world-class guest experience with incredible food. As a Back of the House Director, you will play a critical role in achieving this goal by leading a team of individuals to outstanding results in the industry.


  • Fort Worth, Texas, United States Christian Care Centers- Fort Worth Full time

    Job OverviewWe are seeking a skilled Dining Services Team Lead to join our team at Christian Care Centers- Fort Worth. This role will be responsible for leading the dining services team, providing high-quality food and service to our residents while maintaining high standards of food safety.

  • Maintenance Team Lead

    4 weeks ago


    Fort Worth, Texas, United States FPI Management, Inc. Full time

    Job Title: Maintenance Team LeadA challenging opportunity to excel in a leadership role within FPI Management, Inc.!About the JobThis position is ideal for an experienced professional seeking to oversee the maintenance and capital improvement needs of a multifamily property site.The successful candidate will have 2+ years of experience in a similar...


  • Fort Worth, Texas, United States Doubletree by Hilton Fort Worth S Conference Center Full time

    Restaurant General Manager:We are looking for a seasoned Restaurant General Manager to join our team at Doubletree by Hilton Fort Worth South Hotel & Conference Center. In this role, you will be responsible for overseeing the overall performance of our Smoke and Barrell Restaurant, including menu planning, inventory management, and staff supervision.You will...

  • Automotive Team Lead

    3 weeks ago


    Fort Worth, Texas, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply is a leading tire sales and automotive repair chain in the United States, with over 2,000 retail locations. We are currently seeking highly motivated individuals to fill the roles of Automotive Assistant and Service Manager at our state-of-the-art service centers in the Fort Worth, TX area.

  • Team Lead

    2 days ago


    Fort Worth, Texas, United States Rule The Roost Nashville Hot Chicken Full time

    About RULE THE ROOST WEATHERFORD LLC">We strive to create an engaging work environment that fosters collaboration and mutual respect among team members. Our goal is to exceed customer expectations and drive business success through innovation and teamwork.">Job Summary">The Shift Manager is responsible for leading a team of professionals who provide...


  • Fort Worth, Texas, United States Xpressdocs Full time

    Key ResponsibilitiesAn estimated salary of $80,000 - $100,000 per year.Job OverviewXpressdocs is seeking a skilled Implementation Specialist to deliver exceptional client experiences and drive business growth. The successful candidate will possess excellent organizational skills, a consultative approach, and a passion for technology.Achieve and maintain...

  • Call Center Agent

    1 week ago


    Fort Worth, Texas, United States Adecco US, Inc. Full time

    Are you a customer service superstar looking for a new challenge? Do you have what it takes to deliver top-notch service to our clients? If so, we want to hear from you!About the Job:Provide exceptional customer service via phone, email, and chatManage a high volume of customer inquiries and resolve issues in a timely mannerWork collaboratively with internal...


  • Fort Worth, Texas, United States Burns & McDonnell Full time

    Burns & McDonnell seeks a highly skilled Project Manager to lead our mission-critical data center projects. Our team is comprised of innovative professionals who drive high-tech building design and construction forward.Job SummaryThis role involves overseeing the planning, execution, and delivery of complex data center projects. As a key member of our...


  • Fort Worth, Texas, United States Tandy Leather Factory Inc Full time

    Tandy Leather Factory Inc. is a leading specialty retailer of leather goods and accessories seeking an experienced Technical Support Team Lead to oversee our technical support team.Job SummaryWe are looking for a skilled Technical Support Team Lead with 7+ years of experience in IT service desk management, strategic planning, ticketing systems, and global...