Customer Solutions Specialist

2 months ago


Chattanooga, Tennessee, United States Mobilelink Full time

Position Overview

Role Summary

Mobilelink - Customer Solutions Specialist

As a leading authorized wireless retailer, Mobilelink is dedicated to providing exceptional service through our extensive network of stores. We invite you to explore the opportunity to become a Customer Solutions Specialist.

Our Customer Solutions Specialists enjoy significant earning potential through our attractive commission structures. We are committed to equipping you with the necessary training and resources to excel in this role. Specialists engage with our clientele by delivering tailored solutions that meet their unique requirements. We offer a clearly defined career trajectory that promotes substantial opportunities for advancement into leadership roles. Become a part of our community and carve out your own path in sales today.

Benefits of Joining Mobilelink:

  • Unlimited earning opportunities
  • Extensive growth prospects
  • Paid time off after a specified period.
  • Comprehensive dental coverage
  • Health insurance options
  • Vision care plans
  • Company-sponsored life insurance

Key Responsibilities:

  • Deliver outstanding customer service by demonstrating empathy and understanding towards their needs.
  • Create value by proposing customized and thoughtful solutions for individuals, families, or businesses.
  • Uphold the reputation of our Company and the brand with the highest level of professionalism and respect.
  • Support management with store operations and responsibilities.
  • Meet sales targets and key performance indicators, which can lead to additional bonus opportunities.

Required Qualifications:

  • Strong communication skills - both interpersonal and technical.
  • Dedication to exceptional customer service, integrity, and honesty.
  • Experience in retail sales is advantageous, but not mandatory.
  • Must be at least 18 years of age and legally eligible to work without restrictions.
  • Availability to work a minimum of 32 hours weekly, including evenings, weekends, and holidays.
  • A solid social media presence is preferred.
  • Reliable transportation is necessary.
  • Must reside within a reasonable distance from the store location and be flexible to work at various locations as required.
  • Proficiency in operating a personal computer.
  • Adherence to the company’s dress code while maintaining a professional appearance.

Working Environment:

  • Capability to lift items weighing up to 10 pounds.
  • Ability to bend, squat, and stretch for inventory management and stocking purposes.
  • Requirement to stand for extended periods to ensure optimal customer service (with or without reasonable accommodation).
  • Capacity to thrive in a fast-paced setting.
  • Ability to follow instructions to completion.
  • Competence in problem-solving under pressure.


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