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Client Relations Specialist
1 week ago
Location: Greenwood, IN, USA
Compensation: Starting at $19.00 per hour
Employment Type: Full Time
Benefits: Comprehensive Health Benefits | 401k Plan | Paid Time Off
As a Customer Experience Coordinator, you will play a crucial role in ensuring our clients receive exceptional service. Your responsibilities will include:
- Engaging directly with clients to address any concerns and enhance their overall satisfaction.
- Collaborating with management and field teams to resolve issues that may arise during the customer journey.
- Coordinating with subcontractors for necessary repairs in client residences.
- Conducting follow-ups with clients post-service to affirm our commitment to delivering a 5-Star Service experience.
- Analyzing customer feedback to identify trends and training needs across various departments.
- Proactively reaching out to clients to discuss their service experiences, fostering long-term relationships.
- Timely responding to company reviews to maintain a positive public image.
- Acting as a customer service expert within the organization.
- Maintaining flexible availability to support the Customer Experience team.
Qualifications:
- A minimum of 3 years of experience in customer service.
- Strong written and verbal communication skills.
- Critical thinking abilities and creative problem-solving skills.
- Attention to detail and excellent organizational capabilities.
- High school diploma or GED equivalent.
Preferred Skills:
- Experience with insurance and remediation companies.
- Background in de-escalating challenging customer situations.
- Basic knowledge of HVAC systems is advantageous.
Company Benefits:
- Competitive Compensation Package
- 401k with Generous Company Match
- Paid Personal Time Off (2 Weeks to Start)
- Health, Dental, and Vision Insurance
- Life Insurance and Voluntary Disability Plans
- Virtual Teladoc Appointments
- $250 Tool Account
- Paid Holidays and Birthday Off
- Bereavement Pay
- Professional Training Opportunities
- Company Events and Community Outreach
- Opportunities for Advancement and Growth
Peterman is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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