Patient Service Representative

3 days ago

Batavia, New York, United States Oak Orchard Community Health Center Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Oak Orchard Community Health Center. As a Patient Service Representative, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive and seamless experience from check-in to check-out.

Key Responsibilities:
  • Register new patients in our electronic medical record (EMR) system, verifying demographic and insurance information for accuracy.
  • Promptly and courteously greet arriving patients and guests, checking them in and out efficiently.
  • Schedule future appointments, both in person and via phone, ensuring timely and accurate updates.
  • Process payments received via mail, phone, or in-person, maintaining accurate records.
  • Refer patients to our Patient Accounts Office for financial planning and assistance.
  • Scans all completed patient paperwork into patient EMR in a timely manner.
  • Maintain phone etiquette, answering calls, transferring calls, taking accurate messages, and assigning tasks accordingly.
  • Monitor appointment schedules, rescheduling appointments as needed.
  • Respond to patient and physician inquiries, providing timely and accurate information.
  • Direct patients requiring assistance with health insurance to our embedded Facilitated Insurance Enroller.
  • Call appointment reminders for physicals and new patient appointments, updating appointment status accordingly.
Requirements:
  • High School diploma or equivalent.
  • 1-2 years of medical office experience or call center experience preferred.
  • 1-2 years of prior administrative or customer service experience.

We offer a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, tuition reimbursement, and public service loan forgiveness. If you are passionate about delivering exceptional patient care and are committed to excellence, equity, inclusion, respect, and dignity, we encourage you to apply.

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