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Assistant General Manager

2 months ago

Sacramento, California, United States Cambridge Spa Group Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Cambridge Spa Group. As a key member of our leadership team, you will be responsible for driving the success of our spa locations and ensuring that our clients receive an exceptional experience.

Key Responsibilities
  • Operations Management: Oversee the daily operations of the spa, including managing inventory, deposits, and ensuring compliance with labor and employment laws.
  • Team Leadership: Build and lead a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly.
  • Business Development: Drive membership sales, promote retail sales, and partner with the franchisee to set performance goals and work with the team to achieve them.
  • Culture Development: Create a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Client Experience: Ensure that every client receives an exceptional experience by managing the sales and customer service team to positively resolve customer challenges.
Requirements
  • Proven experience in a leadership role, preferably in the spa or wellness industry.
  • Strong business acumen and ability to drive sales and revenue growth.
  • Excellent communication and interpersonal skills.
  • Ability to build and lead a high-performing team.
  • Strong problem-solving and analytical skills.
What We Offer
  • A dynamic and energizing work environment.
  • Opportunities for career advancement and professional growth.
  • A competitive compensation package, including performance-based bonuses.
  • A comprehensive benefits package, including health, dental, and vision insurance.