Assistant General Manager
2 days ago
Taymax Group is seeking a highly motivated and experienced Assistant General Manager to join our team. As an integral member of our operations team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience.
Key Responsibilities- Staff Management
- Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
- Customer Service
- Assist in resolving or escalating employee issues or concerns.
- Provide exceptional customer service to members and guests, ensuring a positive experience.
- Operations
- Assist in scheduling and supervising staff to ensure all shifts are regularly covered.
- Ensure staff is providing exceptional customer service at all times.
- Assist in maintaining a clean and safe environment for members and staff.
- Marketing and Sales
- Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure all staff are aware and trained on all marketing promotions.
- Must be 18 years of age or older and have a high school diploma/GED equivalent required.
- One year of customer service experience preferably in a similar gym or retail environment.
- Current CPR Certification required.
- Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Hard working, enthusiastic, and energetic, and a passion for health and fitness.
- Strong customer service and problem resolution skills.
- Ability to work independently as well as part of a team.
- Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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