Assistant General Manager
3 weeks ago
We are seeking a highly motivated and experienced Assistant General Manager to join our team at Taymax Group. As an integral member of our operations team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience. This role will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.
Key Responsibilities
• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed. This includes scheduling and supervising staff, ensuring exceptional customer service, resolving or escalating employee issues, and assisting with payroll administration.
• Lead by example with involvement in all front desk-related activities, including greeting members and guests, answering phones, checking members into the system, and facilitating member requests.
• Assist in overseeing cleanliness and maintenance of the club, including keeping the front desk area and lobby clean and orderly, participating in regular facility cleaning, and ensuring the safety of employees, members, and club property.
• Assist in ordering supplies, tracking statistics and reports, managing marketing efforts, and making daily bank deposits as needed.
Requirements
• Must be 18 years of age or older and have a high school diploma/GED equivalent required.
• One year of customer service experience preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy, and listening skills.
• Hard working, enthusiastic, and energetic, with a passion for health and fitness.
• Strong customer service and problem resolution skills.
• Ability to work independently as well as part of a team.
• Must have a valid driver's license, acceptable driving record, and own reliable means of transportation.
Physical Demands
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
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