Business Development Associate
2 days ago
Ferguson is a leading provider of quality supplies for various industries, with a commitment to making customers' complex projects simple, successful, and sustainable. We exist to proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other.
We take pride in providing best-in-class products, service, and capabilities across multiple industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. Our team of approximately 36,000 associates operates from over 1,700 locations, driven by a shared purpose of building something meaningful.
Job Overview
This role involves working closely with sales associates to support customer needs by determining the best products and solutions. The Sales Support Representative will ensure timely quotations and accurate sales orders, coordinate deliveries on behalf of customers, and provide general information and address customer concerns or questions via phone calls.
Responsibilities
- Collaborate with sales associates to determine the most suitable products and solutions for customers
- Ensure personalized customer service through prompt quotations and accurate sales orders
- Coordinate delivery arrangements on behalf of customers
- Handle sales calls for general information, addressing and resolving customer queries and concerns
- Utilize customer relationship management (CRM) system and phone system effectively
Requirements
- 1-3 years of experience in sales and/or customer service, preferably in a fast-paced environment
- Strong skills in sales, including upselling abilities
- Proven track record of responding quickly to customer needs and making timely decisions
- Ability to thrive in a dynamic environment and follow through on commitments
- Highly motivated and customer-focused mentality with excellent communication skills
- Basic digital literacy, including Microsoft Office proficiency
- Willingness to learn product knowledge and processes
Benefits
We care deeply about our associates' well-being, both physical and mental. Our comprehensive benefits package includes health, dental, and vision coverage, paid time off, life insurance, and a 401(k) plan with a company match. Additionally, we offer inclusive enhancements such as mental health coverage, family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Salary Information
The estimated hourly salary range for this position is $20.57-$32.91. This figure may be higher in certain locations based on local or state wage requirements. As an equal opportunity employer, we comply with all relevant wage regulations.
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