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Front Desk Representative

2 months ago

Little Rock, Arkansas, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Downtown Little Rock. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences while managing the administrative processes of the hotel.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from arrival to departure.
  • Manage the telephone switchboard and respond to guest inquiries in a timely and professional manner.
  • Establish and maintain effective communication with fellow associates and other departments to ensure seamless hotel operations.
  • Document all guest requests, complaints, or problems, and follow up to ensure resolution and guest satisfaction.
  • Be knowledgeable about hotel services, facilities, and rates, and be able to communicate this information to guests.
  • Restock front desk area and supplies as required, and perform other duties as assigned.
Requirements
  • Positive attitude and willingness to learn.
  • Ability to multi-task and be detail-oriented.
  • Basic English verbal and written communication skills.
  • Ability to work well in stressful, high-pressure situations.
  • Basic math skills.
  • Ability to obtain alcohol awareness certification as required by the State.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.