Front Desk Representative

3 weeks ago


Little Rock, Arkansas, United States Courtyard Little Rock West Full time
Job Summary

As a Front Desk Agent at Courtyard Little Rock West, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.

Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservation Management: Make and modify reservations, handle room assignments, and ensure all guest requests are met.
  • Hotel Operations: Provide assistance with hotel operations, including answering phone calls, handling mail and messages, and maintaining a clean and organized front desk area.
  • Guest Service: Provide exceptional guest service, including answering guest inquiries, resolving issues, and ensuring a positive stay experience.
  • Communication: Maintain effective communication with fellow associates and other departments within the hotel, ensuring seamless operations and excellent guest service.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.



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