Front Desk Representative
4 days ago
Courtyard Little Rock West is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay for our valued guests. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.
Responsibilities:- Register guests and handle check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Process room reservations, cancellations, and modifications.
- Manage the front desk switchboard and ensure that all calls are answered promptly and professionally.
- Perform other duties as assigned, including assisting with room assignments, handling guest requests, and maintaining a clean and organized work area.
- High school diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or hospitality setting is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic knowledge of Microsoft Office and hotel operations software.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of hospitality professionals.
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