Front Desk Representative

4 days ago


Little Rock, Arkansas, United States Courtyard Little Rock West Full time
Job Summary

Courtyard Little Rock West is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay for our valued guests. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process room reservations, cancellations, and modifications.
  • Manage the front desk switchboard and ensure that all calls are answered promptly and professionally.
  • Perform other duties as assigned, including assisting with room assignments, handling guest requests, and maintaining a clean and organized work area.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic knowledge of Microsoft Office and hotel operations software.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of hospitality professionals.


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