Optometric Office Specialist

1 week ago


Buena Park, California, United States Pearle Vision - Orange Park Full time
Job Overview

This Job Overview outlines the essential nature and level of responsibilities for associates in this role. It is not an exhaustive list of tasks and may be subject to changes at the discretion of management.

POSITION TITLE: Optometric Office Specialist

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION OBJECTIVE:

The primary duty of the Optometric Office Specialist is to support the Managing Optometrist in both the technical and administrative functions of an eye care practice. This role is crucial in delivering exceptional patient experiences, enhancing patient retention, and ensuring high levels of satisfaction among associates and doctors.

ROLE OF THE OPTOMETRIC OFFICE SPECIALIST

The Optometric Office Specialist is vital to the operation of the eye care practice. Responsibilities may encompass the use of medical office software, administrative procedures, health insurance processing, billing, and transcription of medical documentation.

This position may integrate skills typical of a medical office administrator, billing and collections specialist, appointment scheduler, or medical records clerk, along with direct patient interaction.

KEY RESPONSIBILITIES:

Clinical Responsibilities

  • Collecting patient medical histories
  • Preparing patients for examinations
  • Conducting preliminary tests before eye exams
  • Assisting doctors during patient examinations

Administrative Responsibilities

  • Welcoming and directing patients
  • Managing phone communications
  • Updating and maintaining Electronic Medical Records
  • Verifying and obtaining insurance authorizations
  • Adjusting schedules for priority patients
  • Coordinating appointment bookings
  • Processing insurance claims
  • Handling patient and insurance billing
  • Performing optometric medical billing and coding
  • Managing vision insurance billing and coding
  • Overseeing accounts receivable and payable
  • Conducting bookkeeping tasks

*Clinical skills can be acquired through on-the-job training. No prior clinical experience is required to apply.

TRAVEL REQUIREMENTS:

  • Occasional local travel within a 15-mile radius.

QUALIFICATIONS: Experience, Skills, and Education

  • Ability to communicate effectively and enthusiastically to meet and exceed customer expectations while fostering positive relationships with associates and doctors.
  • Capability to manage priorities through adaptability and a willingness to take calculated risks.
  • Experience with personal computers is preferred.
  • Valid State Driver's License and State Minimum Insurance coverage.
  • High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.


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