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Lead IT Support Specialist

2 months ago

Buena Park, California, United States Orora Group Full time

Join Orora Group as a Lead IT Support Specialist

Become a vital part of the Orora team, dedicated to providing cutting-edge packaging solutions with an emphasis on Windows systems support. In this role, you will be instrumental in assessing, troubleshooting, and improving the enterprise OPS infrastructure.

  • Participate in the enhancement of the IT department through hardware setup, software deployment, and systems evaluation
  • Provide assistance for front-end technical solutions to team members
  • Address end-user challenges related to computing devices and applications
  • Install and configure hardware and software systems, diagnose computer problems, and deliver technical assistance
  • Exhibit expertise in computer systems and analytical processes

Essential Qualifications:

  • 3-5 years of experience with Windows, Macintosh, Active Directory, Office 365, and additional platforms
  • Bachelor's degree in computer science or relevant professional experience
  • Technical certifications such as A+ Certification and MCP are advantageous

Additional Required Skills:

  • Excellent communication and negotiation abilities
  • Capability to apply problem-solving strategies to resolve technical issues
  • Demonstrate skills in problem-solving, leadership, collaboration, and time management

What We Provide:

  • Comprehensive Medical, Dental, and Vision benefits
  • Generous Paid Time Off
  • 401(k) plan with Company Match
  • Employee Assistance and Disability programs

Commitment to Diversity:

Orora is dedicated to fostering inclusivity and mutual respect within the workplace. We welcome applications from diverse candidates and ensure equal employment opportunities regardless of various factors.