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Crisis Intervention Professional

2 months ago

Sacramento, California, United States WellSpace Health Full time
About the Role

We are seeking a highly skilled Clinical Support Specialist to join our team at WellSpace Health. As a Clinical Support Specialist, you will play a critical role in providing immediate support to individuals in mental health or substance use crises.

Key Responsibilities
  • Respond to Access and Crisis Line callers, Crisis Receiving for Behavioral Health (CRBH) patients, and staff.
  • Provide risk assessment, behavioral health triage, youth and adult screening, crisis intervention, safety planning, emotional support, and warm referrals to callers consistently and non-judgmentally.
  • Adhere to national standards, trainings, and practices and accurately assess individuals for suicide risk following evidence-based assessment protocols and practices; provide adequate and relevant safety/action planning for callers as needed.
  • Ensure compliance with established protocols to safeguard the well-being of callers.
  • Responsible for identifying and managing high-risk, high-needs callers with appropriate interventions. Consult with crisis and access line counselors and CRBH staff. Evaluate and refer to Emergency Services and provide follow-up care.
  • Maintain ethical standards in all interactions, ensuring confidentiality, HIPAA compliance, informed consent, and respectful treatment of all callers. Recognize and address potential biases in clinical judgment.
  • Conduct follow-up calls as clinically indicated or required by CRISIS programs to ensure continued support and connection to resources using department follow-up procedures to monitor the caller's well-being and ensure continuity of care, including making appropriate referrals for ongoing treatment.
  • Demonstrate skill in building partnerships and coordinating with external agencies, such as emergency services and mental health providers.
  • Dispatch community mobile crisis teams according to established protocols.
  • Provide callers with self-management skills and tools to enhance their participation in their own treatment and recovery.
  • Provide Motivational Interviewing and Screening, Brief Intervention, and Referral to Treatment for people with substance use disorders.
  • Maintain accurate and comprehensive documentation, reporting, and charting records in accordance with WSH and/or county regulatory policies and billing standards.
  • Consult regularly with the Crisis and Access Line Program Manager and the CRISIS Supervising Clinician to support a trauma-informed approach and enhance cultural sensitivity and effectiveness in crisis intervention services.
  • Understand community resources and referral process for County Access and Crisis Line callers.
  • Document caller interactions and assist with related data collection as it relates to crisis contacts and demographics, outcomes, quality assurance and quality improvement.
  • Comply with all Mandated Reporter requirements and documentation.
  • Ensure that all documentation reflects accurate, timely, and complete records of risk assessments, interventions, and safety plans. Follow organizational policies for documentation and data protection.
  • Comply with all Mandated Reporter requirements and documentation.
  • Maintain a weekly 60/40 hybrid work schedule, if approved for hybrid work. Provide supervisor with weekly client updates and remote work duties when working from home.
  • Other duties as assigned.
Requirements
  • Registered in good standing with the Board of Behavioral Sciences as an ACSW, AMFT, APCC
  • Licensed providers and BBS registrants who have passed the CA Law and Ethics Exam are preferred.
  • Two years of experience in a variety of clinical assessments, treatment planning, and counseling issues, including suicide risk, chemical dependency, co-occurring disorders, and trauma-informed care preferred;
  • Ability to work flexible shifts, including a mandatory weekend shift.
  • Experience with brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy and Cognitive Behavioral Therapy preferred;
  • Successful completion of all crisis center and mobile crisis services benefit training and crisis line counselor exam with passing score and/or final evaluation before being released to work alone.
  • Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
  • Ability to abide by standards of professional ethics and adherence to national standards, training, and practices in the fields of counseling and suicide prevention.
  • Demonstrated commitment to high-quality care for people who have been underserved and sensitivity when working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins, including people who have substance abuse disorders, HIV, physiological impairments, disabilities, and unhoused community members.
  • Skilled in the use of technology, including multiple line telephones and Microsoft 365. Experience with electronic health records is a plus.
  • Compliance with all state and federal laws and regulations as they pertain to the position, including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
  • Ability to strictly adhere to the telecommuting agreement, if available.
  • Fluency in additional languages is desirable.
  • Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
  • Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
  • Assist and support the Center/Department/Program to meet standards of High Reliability.
  • Must have a valid driver's license and insurable driving record.
Benefits
  • Paid bereavement and jury duty leave
  • 11 paid holidays per year
  • Paid time off
  • Paid sick leave
  • Flexible Spending Program
  • Company paid malpractice insurance for all providers
  • Professional development hours offered annually