Patient Access Representative
1 week ago
We are seeking a highly skilled and compassionate Patient Access Representative to join our team at the University of Rochester Medical Center. As a key member of our Ambulatory Access team, you will play a vital role in ensuring the smooth and efficient flow of patients and visitors through our facilities.
Key Responsibilities- Provide exceptional customer service to patients, visitors, and staff, ensuring a positive and welcoming experience for all.
- Utilize critical thinking skills to resolve problems and handle complaints in a professional and empathetic manner.
- Serve as a liaison between patients, visitors, and hospital staff, providing accurate information and assistance as needed.
- Manage hospital access for visitors, vendors, and outpatients, ensuring compliance with hospital policies and procedures.
- Screen individuals for COVID-19 symptoms and maintain accurate records of visitation exceptions.
- Provide transportation assistance for outpatients and families, utilizing courtesy carts, wheelchairs, and walking escorts as needed.
- Collaborate with Ambassadors in all locations to ensure up-to-date information is relayed and provide support to new staff members during training activities.
- High School Diploma required; 2-3 years of customer service experience or equivalent combination of education and experience preferred.
- Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present.
- Must be able to handle highly stressful and emotional situations professionally and respectfully.
- Multi-lingual abilities preferred; valid driver's license preferred.
The University of Rochester is committed to fostering a culture of equity, diversity, and inclusion, and we are seeking individuals who share our values. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities.
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Patient Access Representative
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Patient Representative
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Patient Service Representative
2 weeks ago
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Patient Service Representative
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Ellenville, New York, United States Rochester Regional Health Full time{"title": "Access Associate", "content": "About the RoleWe are seeking a highly skilled and customer-focused Access Associate to join our team at Rochester Regional Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesManage incoming calls and provide...
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Travel Nurse RN ED
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Travel Nurse RN ED
4 weeks ago
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