Hotel Front Desk Associate/Night Auditor

4 weeks ago


Ellenville, New York, United States Thind Management Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate/Night Auditor to join our team at Thind Management. As the face of our hotel, you will be responsible for providing exceptional guest service and ensuring smooth operations at the front desk.

Key Responsibilities

  • Guest Service
    • Greet guests with a warm and friendly acknowledgement, ensuring a positive first impression.
    • Verify guest reservation details, check-in guests, and provide them with room keys.
    • Collect payment and billing information, and provide information about hotel facilities, services, and amenities.
  • Front Desk Operations
    • Handle incoming reservations, modify existing bookings, and cancel reservations as needed.
    • Assist guests with luggage, transportation arrangements, and other requests.
    • Maintain accurate guest records, including personal information and payment details.
  • Communication and Teamwork
    • Communicate effectively with team members to ensure seamless operations.
    • Collaborate with housekeeping, maintenance, and other hotel departments to resolve issues promptly.
  • Cash Handling and Security
    • Handle cash transactions and maintain a balanced cash drawer.
    • Follow hotel procedures for guest safety, including verifying identification and maintaining a secure front desk area.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and ability to handle guest complaints.
  • Ability to work efficiently and independently in a fast-paced environment.
  • Previous experience in customer service or hotel industry preferred.
  • High school diploma or equivalent; additional education in hospitality or related field is a plus.


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