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Office Representative

2 months ago

Alexandria, Virginia, United States Sharon Eddy - State Farm Agent Full time
Job Overview

As a valued member of the Sharon Eddy - State Farm Agent team, you will play a vital role in our daily business operations and customer success. Your primary objective will be to foster meaningful relationships with clients and serve as a liaison between their needs and our agency departments.

Key Responsibilities
  • Client Relationship Management: Establish and maintain strong relationships with customers, providing prompt and personalized service to meet their needs.
  • Customer Service: Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification in a timely and accurate manner.
  • Relationship Building: Proactively market relevant products and services to customers, promoting successful and long-lasting relationships.
Requirements
  • Experience: Previous experience in managing client relationships is preferred.
  • Communication Skills: Excellent written, verbal, and listening skills are essential for effective communication with customers.
  • Customer Focus: A dedicated commitment to providing exceptional customer service is required.
  • Anticipation and Adaptation: Ability to anticipate customer needs and effectively relate to them.
  • Language Skills: Bilingual skills, particularly in Spanish, are highly valued.
Benefits
  • Competitive Compensation: Hourly pay plus commission and bonus opportunities.
  • Benefits Package: Comprehensive health benefits and paid time off, including holidays and personal/sick days.
  • Professional Growth: Opportunities for advancement and professional growth within the agency.
  • Retirement Plan: A retirement plan with matching contributions after one year of service.