IT Support Specialist

2 weeks ago


Lexington, Kentucky, United States Lockheed Martin Corporation Full time
Job Title: IT Help Desk Technician

Lockheed Martin's SOF GLSS Team is seeking an IT Help Desk Technician to join our team in Lexington, KY. As a key member of our team, you will provide technical support and assistance to our customers, ensuring their IT needs are met with excellence.

Responsibilities:
  • Provide Tier 1 and Tier 2 support for Windows PCs, networks, printers, and other computer peripherals
  • Install, test, repair, and troubleshoot hardware and software issues
  • Answer telephone calls from end-users and provide remote user assistance
  • Create, assign, and resolve incident tickets
  • Monitor systems for outage alerts and coordinate incident resolution with end-users and other IT groups
  • Perform other duties as assigned for IT Help Desk operations
Requirements:
  • Experience supporting Windows operating systems and desktop applications
  • Basic understanding of computer hardware, networking, Windows Active Directory, printers, and computer peripherals
  • Excellent customer service skills
  • Ability to obtain and maintain position certifications
  • Ability to adjust daily schedule with other team members to ensure IT Help Desk staffing
Preferred Qualifications:
  • Current DoD 8570 baseline IAT Level II certification, such as CompTIA Security+ CE
  • Microsoft Certified Professional (MCP) certification with Windows 10 exam completion
  • ITIL certification or related experience
  • Experience with ITSM tools, such as ServiceNow or Remedy
  • Experience creating and modifying Active Directory user and computer objects
  • Experience with Dameware remote desktop
  • Basic understanding of virtualization technology

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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