Senior Director of Deposit Account Product Management

7 days ago

Colorado Springs, Colorado, United States USAA Full time
Why USAA?
At USAA, we have a vital mission: ensuring the financial security of millions of U.S. military members and their families. While not all employees served in our nation's military, we share a commitment to giving back to those who did. We work together to create an exceptional experience and make a real impact for our members.

We believe in honesty, integrity, loyalty, and service – values that guide everything we do, from treating our members with respect to collaborating with each other. Join us in making a difference.

The Opportunity

We offer a flexible work environment requiring individuals to be in the office four days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this role.

We seek a skilled Deposit Product Management Director for the Funds Availability Team. The Product Management Director will play a crucial role in driving the strategy of the banks funds availability policy as it relates to account restrictions. This role encourages defining a forward-looking member-centric experience that creates solutions to help with the financial security of our members while ensuring the safety and soundness of the business. The ideal candidate will develop strategies, determine roadmaps for Member-need outcomes, and empower stakeholders to turn Member needs into portfolios of Member experiences.

This person should have experience with laws, rules, and regulations governing deposit products and a deep understanding of their applicability to funds availability. They formulate product/sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for the product life cycle. Compile, analyze, and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

Key Responsibilities:
  • Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
  • Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.
  • Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.
  • Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.
  • Acts as product SME on features and services and collaborates with business partners to provide recommendations.
  • Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product improvements.
  • Leads efforts to expand or change existing product features.
  • Contributes to decisions regarding product pricing and profitability.
  • Identifies and evaluates potential providers for alliance relationships.
  • Provides support regarding all aspects of Product Life Cycle.
  • Approves and provides support in developing, editing, and distributing product communications.
  • Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are crafted, implemented, and managed in compliance with all applicable laws and regulations.
  • Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.
  • Interprets performance results to inform product or sales forecast and planning.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

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