Technical Support Specialist
3 days ago
At Quadient, we're passionate about empowering our customers to succeed in their digital transformation journey. As a Technical Support Specialist, you'll play a vital role in ensuring our customers receive exceptional support and guidance to overcome any challenges they may face.
Your Key Responsibilities:- Assess, prioritize, and assign ICA customer cases to the appropriate Support team
- Provide basic troubleshooting to resolution, communicating effectively with customers and escalating issues as needed
- Identify and create Trigger opportunities, upholding Quadient's values and submitting Cheers to Peers
- Review and track Team KPIs, self-assessing personal performance and contributing to team goals
- Create and track personal development goals, staying engaged and providing feedback or suggestions for process improvements
- A competitive hourly pay range of $14.62-$21.92
- A hybrid work model blending office and remote setup for a balanced lifestyle
- Endless learning opportunities through our 24/7 online learning platform
- An inclusive community and philanthropy program
- Comprehensive rewards covering wellness, work/life balance, and more
We're a team of individuals with one goal but many perspectives. We value diversity, inclusivity, and empowerment, and we're committed to being an equal employment opportunity employer. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.
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