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Automotive Sales and Customer Relations Specialist
2 months ago
The BDC/Internet Sales Consultant will play a crucial role in managing all incoming inquiries from potential customers via phone and online platforms. This position involves confirming appointments for sales and conducting follow-ups with customers who have not yet made a purchase. The goal is to foster customer loyalty and ensure satisfaction throughout their ownership experience.
Key Responsibilities:
- Engage with internet leads and customers through their preferred communication channels, whether that be phone, email, or face-to-face interactions.
- Oversee the management of internet sales inquiries, providing timely responses and detailed information regarding vehicle availability and performance.
- Develop and maintain a comprehensive customer database to facilitate repeat business opportunities.
- Ensure the dealership's website is current with accurate vehicle specifications and availability.
- Coordinate and schedule test drives and vehicle deliveries for interested clients.
