HVAC Technical Support Specialist
2 weeks ago
We are seeking a highly skilled HVAC Technical Support Specialist to join our team at Mestek, Inc. As a key member of our MTI Controls Group, you will be responsible for providing technical support, driving product definition, and taking our company and products to market.
Key Responsibilities- Provide technical support to customers and representatives, ensuring timely resolution of complex technical issues.
- Maintain an expert level of product knowledge and application, staying up-to-date with industry developments and advancements.
- Create and maintain operation manuals and application documentation, ensuring accuracy and clarity.
- Collaborate with the Engineering team to identify issues and opportunities, driving product innovation and improvement.
- Correct application issues with hands-on job site visits, providing expert guidance and support.
- Resolve customer application problems in a timely manner, ensuring customer satisfaction and loyalty.
- Perform other similar or related duties as required or requested, demonstrating flexibility and adaptability.
- College degree or a Tech School certificate in HVAC, with a strong foundation in HVAC principles and practices.
- Knowledge of the operation of HVAC products and applications, including communication protocols commonly used in the industry (BACnet, LonWorks, Modbus, N2).
- Experience with relay logic and analog control signals: 0-10V, 4-20mA, with a strong understanding of control systems and their applications.
- Ability to use computer software, including Word, Excel, Outlook, and PowerPoint, with proficiency in data analysis and presentation.
- Excellent interpersonal skills and the ability to collaborate with a diverse range of professionals, including customers, engineers, and sales teams.
- Ability and willingness to work directly with customers on resolution of complex technical issues, with a strong focus on customer satisfaction and loyalty.
- Well-organized and self-motivated, with excellent analytical and communication skills, and the ability to work in a fast-paced environment.
- Excellent public speaking and presentation skills, with the ability to effectively communicate technical information to non-technical audiences.
- Ability to travel nationally on an as-needed basis, with a valid driver's license and a clean driving record.
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HVAC Technical Support Specialist
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