Customer Service Ambassador

4 weeks ago


Westfield, Massachusetts, United States Cannabis Connection Full time

Job Summary

The Cannabis Connection is seeking a highly skilled and compassionate Retail Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a positive and welcoming store environment.

Key Responsibilities

  • Provide expert advice and guidance to customers on product selection and purchase procedures
  • Maintain a calm and helpful demeanor during high-volume times to ensure customer satisfaction
  • Demonstrate compassion and sensitivity when assisting patrons to accommodate their unique needs and preferences
  • Address customer concerns and/or complaints using prescribed operation procedures
  • Maintain privacy and confidentiality of customer information
  • Support other members of the team
  • Follow daily operation procedures in compliance with company policy and CCC regulations
  • Utilize computerized point-of-sale system to complete transactions

Requirements

  • Must be at least 21 years of age
  • High school diploma or GED required
  • Previous retail, hospitality, and/or customer service experience preferred
  • Basic computer skills required; POS software and cash management experience preferred
  • Basic math skills including adding and subtraction required
  • Ability to resolve issues with a professional manner
  • Must be able to accommodate scheduling expectations including some weekend and holiday work
  • Outgoing, energetic, and enthusiastic attitude; strong work ethic
  • High attention to detail and discretion when handling monetary transactions and sensitive patient information

Work Environment

  • Busy retail environment with moderate noise level
  • Indoor environment; some exposure to seasonal temperature changes
  • Loud at times, music, conversations, and radio communication constantly
  • High-volume work during peak hours, events, and holidays

Benefits

  • Paid holidays
  • Paid time off - up to 2 weeks to encourage a healthy work/life balance
  • Paid sick time
  • Medical, dental, and vision coverage (65% of premium covered by employer)
  • Medical coverage includes prescription and pharmacy coverage, mental health, and specialist services
  • Workers' compensation covers accidents, illnesses, and injuries suffered on the job
  • Paid training and development
  • Generous employee discount on products, accessories, and apparel
  • Frequent product samples
  • Sales incentives
  • Pooled tips
  • Weekly pay


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