Reservation Sales Agent

2 days ago


Philadelphia, Pennsylvania, United States Amtrak Full time
Customer Service Representative

Amtrak is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our passengers.

Key Responsibilities:
  • Provide effective customer service through various communication channels, including telephone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize computer systems to access information on schedules, rates, routes, and destinations to answer customer inquiries.
  • Develop and maintain a thorough knowledge of geography, fares, and tariffs, as well as routings to off-line points and office rules and procedures.
  • Work in a fast-paced professional call center environment and maintain a high level of productivity while providing excellent customer service.
Requirements:
  • High school diploma or equivalent required.
  • Ability to type 40 wpm.
  • Comfort with desktop computer systems.
  • Proven oral and written communication skills.
  • Fluent English and/or Spanish, including acceptable grammar and punctuation.
  • Compassionate customer service mindset.
  • Ability to interact with various types of customers.
Benefits:
  • Competitive hourly rate of $19.93.
  • Comprehensive benefit package, including health, dental, and vision plans.
  • Flexible spending accounts.
  • 401k retirement plan.
  • Life insurance.
  • Reimbursement of education.
  • Public Service Loan Forgiveness eligibility.
  • Railroad Retirement sickness and retirement benefits.
  • Rail pass privileges.


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