Client Access Representative
5 days ago
We are seeking a highly skilled and compassionate Client Access Representative to join our team at Burrell Behavioral Health. As a Client Access Representative, you will play a vital role in ensuring a seamless and positive experience for our clients.
Key Responsibilities:- Greet clients warmly and verify personal information, insurance details, and collect co-payments.
- Schedule and manage clinicians' appointments, ensuring accurate benefit and eligibility verification.
- Skillfully handle appointment changes, cancellations, and no-show situations according to established processes.
- Collaborate with clients, families, and staff to resolve any issues that may arise during visits.
- Ensure the completeness and organization of client health records.
- Maintain accurate cash handling and balance daily transactions.
- Coordinate and verify client referrals efficiently.
- Utilize Electronic Medical Records applications effectively.
- Answer phone calls, direct inquiries, and respond to requests from leadership.
- Maintain a welcoming and organized reception area.
- Participate in service monitors and quality improvement programs.
- Demonstrate excellent guest relations skills in all interactions.
- Assist with additional duties and projects as assigned.
- High school diploma or GED required.
- Previous customer service experience preferred.
- Excellent oral, written, and interpersonal communication skills.
- Strong customer service orientation and ability to multitask.
- Excellent organization and typing skills.
- Proficiency in computer applications.
- Reliable transportation.
- Successful completion of background checks, including criminal record, driving record, and abuse/neglect.
- Appropriate driver's license, insurance coverage, and meeting auto liability carrier's driver criteria.
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
- Top-notch training: initial, ongoing, comprehensive, and supportive.
- Career mobility: advancement opportunities/promoting from within.
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Burrell Behavioral Health is a mission-driven organization committed to improving client care, reducing the financial burden of community mental health centers, and advocating for increased access to mental health and substance user care in our communities. We value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences.
We are an Equal Opportunity and Affirmative Action Employer, and we encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
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