Commercial Lines Insurance Service Representative

5 days ago


Farmington, Missouri, United States First State Community Bank Full time
Job Details

Job Title: Commercial Lines Insurance Service Representative

Job Type: Full-time

Industry: Insurance

Location: Farmington, MO

Job Description:

We are seeking a motivated and customer-focused individual to join our team as a Commercial Lines Insurance Service Representative. As a key member of our team, you will provide exceptional service to our clients, build strong relationships, and support our Account Managers and Senior Account Managers.

Responsibilities:

  • Customer Service: Provide exceptional customer service to all clients, building relationships through clear and effective communication.
  • Confidentiality: Maintain confidentiality in all dealings with clients and within the agency.

Accountability:

  • Review and Accuracy: Review all activities and follow-ups daily, ensuring accuracy in all changes.
  • Document Processing: Review and process all assigned documents within the prescribed processing times.
  • Proposal Preparation: Prepare proposals once quotes have been approved by producers or account managers.

Initiative:

  • Proof of Coverage: Prepare Proof of Coverage documentation (Certificates/Auto ID Cards, etc.).
  • Summary of Insurance: Deliver a Summary of Insurance to producers and account managers on a timely basis (150 days prior to renewal).
  • Policy Change Requests: Assist with policy change requests online using AMS and create activity/follow-up.

Adaptability:

  • Renewal Applications: Enter new or updated renewal applications provided by producers or account managers using the submissions feature in AMS360.
  • Marketing Assistance: Assist with new and renewal marketing as directed by Account Managers or Senior Account Managers.

What You Can Expect:

  • Competitive Compensation: Competitive pay and benefits package, including a variable compensation program based on team performance.
  • 401(k) Plan: 401(k) plan with a generous employer match benefit.
  • Supportive Leadership: Helpful, qualified, and available leadership.
  • Caring Work Environment: A caring, stable work environment.

Qualifications:

  • Customer Service Skills: Excellent customer service skills.
  • Microsoft Office Proficiency: Proficient in Microsoft Office.
  • Insurance License: Must possess or be willing to pass and maintain a Property & Casualty insurance license.
  • Professional Designation: Must obtain and maintain a professional designation relevant to the position.
  • Communication Skills: Exceptional written and verbal communication skills.
  • Industry Experience: 1 to 2 years' industry-specific experience preferred.
  • Punctuality and Attendance: Strong sense of punctuality and attendance.
  • Education: High school diploma or GED.


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