Parts Sales Associate

2 months ago


Farmington, Missouri, United States Chris Auffenberg Chevrolet Buick GMC Full time
Job Summary

We are seeking a highly motivated and customer-focused Parts Sales Associate to join our team at Chris Auffenberg Chevrolet Buick GMC. As an Assistant Parts Manager, you will play a key role in assisting the Parts Manager with all aspects of the parts department, including sales, inventory management, and customer service.

Key Responsibilities
  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Provide high-level service to internal and external customers, including answering phone calls, providing price quotes, and processing orders.
  • Pull and fill orders from stock, notify the Parts Manager of out-of-stock parts, and locate out-of-stock parts from outside sources.
  • Verify will-call and back-order files weekly, return to vendors, and stock items not picked up or required.
  • Replenish assigned inventory daily, ensure all internal requests for parts are billed on service repair orders, and receive payment from retail customers or obtain credit authorization.
  • Issue credit for parts returned, ensure all customers receive their copy of the invoice, and maintain orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Keep front and rear counter areas clean and uncluttered, clean computer terminals and printers daily, and participate in all training programs made available.
  • Maintain professional appearance and participate with the Parts Manager in maintaining a lost sales tracking program.
Requirements
  • No prior experience or training required, but dealership parts experience preferred.
  • High school diploma or general education degree (GED) or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos, and ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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