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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.
Key Responsibilities- Provide excellent customer service, ensuring that customers have a positive shopping experience
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently, following company policies and procedures
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas, ensuring accurate inventory management
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
- Tint and mix products to customer specifications, ensuring high-quality results
- Load and unload delivery trucks, assisting with deliveries as needed
- Maintain in-stock and presentable condition assigned areas, ensuring a positive shopping experience for customers
- Remain knowledgeable on products offered, discussing available options with customers
- Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
- Suggest ways to improve sales, contributing to the growth and success of the store
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
