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Bilingual Customer Service Representative

2 months ago

West Babylon, New York, United States South Shore Kia Full time
Job Overview Bilingual Customer Service Representative in the Automotive Sector
South Shore Kia is currently looking for a dedicated Bilingual Customer Service Representative to enhance our team. If you excel in communication and have a strong commitment to customer satisfaction, this role is designed for you.

Key Responsibilities
  • Manage scripted communications with existing and potential clients
  • Confidently suggest and endorse services
  • Perform outbound calls to assess customer satisfaction
  • Address customer queries through email and chat platforms
  • Maintain customer follow-ups and database accuracy
  • Engage customers for promotional campaigns
Qualifications
  • Proven experience in call handling
  • Background in call centers or inside sales is advantageous
  • Open to coaching and eager to learn
  • Exceptional verbal and written communication skills
  • Strong organizational and multitasking capabilities
  • Ability to thrive in a dynamic work environment
  • Self-sufficient and able to work independently
  • Competent in PC and internet usage