Customer Experience Representative

6 days ago


Wilmington, North Carolina, United States Express Full time
About Express

We're a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence through style, quality, and value.

Bonobos is a leader in men's wear with a focus on exceptional fit and innovative retail experiences. Customers can find our brands in over 400 Express retail and factory outlet stores, 50 Bonobos Guideshops, and online.

Job Description

The Sales Keyholder plays a crucial role in delivering an excellent in-store experience and executing key store duties.

Key Tasks:
  • Conducting daily tasks such as balancing registers and preparing deposits.
  • Offering exceptional customer service and resolving issues efficiently.
  • Maintaining a clean and organized store environment.
  • Adhering to company policies to ensure a safe work environment.
  • Supporting product launches and implementing SOPs.
  • Engaging customers with our credit and loyalty programs.
Compensation and Perks
  • Comprehensive health insurance plans.
  • Retirement savings plans with company matching.
  • Employee discounts on merchandise.
  • Generous paid time off.
  • Parental leave for new parents.

Estimated salary: $35,000 - $45,000 per year.



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