Customer Experience Manager
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our staff, you will be responsible for delivering an exceptional customer experience, promoting the value of total body care, and driving member retention.
Estimated Salary: $45,000 - $65,000 per year
In this role, you will have the opportunity to work in a fast-paced environment, develop a loyal clientele, and grow your sales skills. You will also have the chance to contribute to the success of our location and make a meaningful impact on our customers' lives.
Key Responsibilities:
- Provide exceptional customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Drive member retention through outreach via phone and email to current members.
- Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
- Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Qualifications:
- Bachelor's degree or equivalent experience in sales, marketing, or a related field.
- Excellent communication and interpersonal skills.
- Ability to think critically and juggle multiple tasks.
- Passion for delivering exceptional customer service.
- Previous experience in sales or customer service is a plus.
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