Senior Director of Customer Logistics

1 month ago

Fort Worth, Texas, United States Ryder System, Inc. Full time

Ryder System, Inc.

Job Title: Senior Director of Customer Logistics

Job Summary:

The Senior Director of Customer Logistics will be responsible for leading the financial management and sales growth within a geographical area. This role will oversee the development and implementation of logistics solutions, manage multiple accounts, and drive retention and growth.

Key Responsibilities:

  • Build and maintain relationships with senior management and key decision-makers within the customer's organization.
  • Represent Ryder in customer meetings and presentations to drive retention and growth.
  • Support the sales process by participating in business development opportunities with new customers.
  • Embrace the corporate vision, mission, and philosophy, and lead by example.
  • Foster a culture of innovation and continuous improvement.
  • Manage the operation to ensure goals are achieved.
  • Ensure the effective selection, placement, development, and retention of talent to meet current and future business needs.
  • Train, supervise, and coach/mentor direct reports and management team.
  • Forecast, plan, manage, and ensure locations meet defined financial targets.
  • Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

Requirements:

  • Bachelor's degree in business, logistics, supply chain, or related field, or an additional two (2) related experience required.
  • Master's degree preferred.
  • Ten (10) years or more logistics/supply chain experience in multiple locations, plants, warehouses, locations, transportation hubs, etc. required.
  • Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.
  • Five (5) years or more P&L responsibility, including forecasting and managing financial targets required.
  • Six (6) years or more managing, leading, and developing direct reports required.
  • Six (6) years or more managing large multi-level teams required.
  • Five (5) years or more prior experience implementing a LEAN work environment preferred.
  • Four (4) years or more managing customer relationships and interaction required.
  • Four (4) years or more managing customer KPIs required.
  • Three (3) years or more experience providing customer and senior-level management presentations preferred.
  • Some sales experience preferred.

Additional Information:

This position is responsible for customer service, customer relationships, business retention and development, strategic initiatives, including annual plan, company and customer initiatives.

This position will be responsible for P&L management for all locations position oversees.

Continuous Improvement in all segments of the business.

Developing, mentoring team members and leadership of direct reports.

Maintain a positive employee-related climate and maintain a customer satisfaction index at a World Class Level.

Perform other duties as assigned.

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