Supply Chain Director

3 weeks ago

Fort Worth, Texas, United States GXO Logistics Supply Chain Inc Full time
Job Summary

As a Director of Account Management at GXO Logistics Supply Chain Inc, you will be responsible for leading complex solutions that deliver value to our customers. You will establish a strategic direction for achieving account penetration and delivering plans, utilizing a Voice of Customer (VoC) methodology to manage the customer experience within the company. You will maintain accountability for growth while ensuring that GXO exceeds customers' SLAs and expectations. Additionally, you will provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), and lead negotiations and develop relationships to navigate both internal and external initiatives.

Responsibilities

- Establish a strategic direction for achieving account penetration and delivering plans
- Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
- Maintain accountability for growth while ensuring that GXO exceeds customers' SLAs and expectations
- Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW)
- Lead negotiations and develop relationships to navigate both internal and external initiatives

Requirements

- Bachelor's degree or equivalent related work or military experience
- 7 years of progressive experience in supply chain management
- Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response, and SOW creation
- Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems

Preferred Qualifications

- 10 years of experience in supply chain management
- Superior customer relationship management experience and skills
- Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees
- Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience
- Solid project and time management skills with the ability to multitask and handle customer expectations

About GXO Logistics Supply Chain Inc

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

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