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Banking Center Relationship Banker

2 months ago

West Hartford, Connecticut, United States Webster Bank Full time

About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.

Our Values

We are guided by our core values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence. These values set us apart as a bank and as an employer.

Job Summary

The Relationship Banker I role at Webster Bank provides services for Banking Center customers and assists the team in achieving sales, service, and operation goals. The role involves processing customer-related financial transactions, using excellent communication and active listening skills to learn about customers' financial needs, and establishing trust to optimize sales opportunities.

Responsibilities

  • Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
  • Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
  • Perform routine teller transactions such as deposits, withdrawals, check cash, loan payments, and other transactions.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
  • Meet/exceed individual and team goals in sales, service, and operations.
  • Maintain compliance with Federal and State regulations as well as bank policies and procedures.

Requirements

  • High school diploma/GED required; Associate's or Bachelor's degree preferred.
  • 2-3 years of customer service and needs-based banking sales experience preferred.
  • Ability to work a flexible and/or rotating schedule.
  • Self-starter and highly motivated.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Compensation

The estimated salary range for this position is $18.50 to $23.00 USD an hour. Actual salary may vary up or down depending on job-related factors.