Director of Operations and Monitoring

6 days ago

Oklahoma City, Oklahoma, United States Ensono Full time

About the Role:

As the Director of Operations and Monitoring, you will be responsible for driving the operational and engineering aspects of our services for Ensono's clients. This includes building and leading a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.

You will be responsible for ensuring monitoring is continuously functioning, generating alerts and tickets properly, and adopting AI/ML use to achieve utmost granular and efficient data.

Key Responsibilities:

  • Oversee global team members responsible for Ensono's Distributed Monitoring Tools, consisting of BMC Truesight, BMC Helix, Entuity, VMWare Aria, and several others.
  • Responsible for complete support, management, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions to ITSM systems for Ensono's clients.
  • Design, plan, and enable adoption of AI & ML learning to Ensono's Monitoring environment, with the goal of proactive prevention of incidents.
  • Manage Capital and Expense budget related to licenses, usage, and support of Ensono's monitoring tools.
  • Continuous evaluation for best-of-breed tools and practices for monitoring and visibility purposes, establishing strong relationships with associated vendors.
  • Establish strong processes empowered with automation for audit intention, to ensure components managed by Ensono are done properly.
  • Identify opportunities to improve efficiency through process enhancement and automation maturity.
  • Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects, aligning resources accordingly.

Requirements:

  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think outside the box, holistically about processes that impact business engagement, and continually refine processes.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives, driving change, and innovation.
  • Excellent written and communication along with interpersonal abilities.
  • Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly.
  • Familiarity with industry best practices, standards, and compliance requirements, especially those relevant to the financial services field.

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