Operations Director

7 days ago

Oklahoma City, Oklahoma, United States Core Clinical Management LLC Full time
Position Overview

Core Clinical Management LLC is a leader in Emergency and Hospital Medicine, dedicated to providing exceptional services through a model that prioritizes patient-centered care and operational efficiency. Our core values – Genuine, Accountable, Dynamic, Respectful, and Fun – serve as the foundation of our mission to transform healthcare delivery.

The Director of Operations (DOO) acts as the primary connection between client hospitals and Core's Medical Directors and Operations teams. This role is accountable for the performance of contracts within designated regions, ensuring that both client and Core expectations are consistently met. The DOO manages contracts and financial outcomes, embodies the company culture and practices, oversees compliance and quality assurance, and strives to achieve shared metric goals, enhanced clinical programs, and ongoing improvement.

Key Responsibilities:

  • Foster positive relationships with clients, actively participating in Business Development efforts, including RFPs, presentations, service expansions, and contract renewals.
  • Collaborate effectively with Operations and Medical Directors.
  • Oversee recruitment, credentialing, onboarding, scheduling, payroll, performance management, risk assessment, documentation, chart flow, provider enrollment, practice coordinators, compliance, and scribes for client sites.

Required Skills and Qualifications:

  • Lead and support continuous improvement initiatives to drive organizational change.
  • Stay informed about continuous improvement methodologies and tools applicable to healthcare systems.
  • Understand key performance indicators relevant to emergency medicine, hospitalist medicine, and critical care service lines.
  • Proficient in software solutions such as Microsoft, Salesforce, and Adobe products.
  • Exceptional written and verbal communication skills, with the ability to clearly articulate objectives and present to hospital executives, physicians, and stakeholders.
  • Strong analytical skills to make data-driven assessments and recommendations.
  • Demonstrate high emotional intelligence with the ability to influence decision-making.
  • Build and maintain trust-based relationships with professionals both within and outside the organization.
  • Exercise independent judgment in determining areas for collaboration, escalation, and autonomy.
  • Effectively manage competing priorities in a fast-paced environment.
  • Exhibit a growth mindset and team-oriented behaviors.
  • Collaborate with professionals across various geographic locations.

Educational Background:

  • Bachelor's degree in Nursing, Business Administration, Healthcare Administration, or a related field.
  • Master's degree preferred (MHA, MBA, or MPH).

Experience Requirements:

  • A minimum of 3 years of experience in clinical management with a proven track record in metric-driven operations and partnership relations.
  • Demonstrated financial acumen.
  • Experience in process improvement that yields clear business results.
  • Strong communication and collaboration skills, coupled with high emotional intelligence and professionalism.
  • Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic environment.
  • Proven decision-making and analytical skills, with independent thinking capabilities.
  • Practical problem-solving experience.
  • Familiarity with various HCMS, scheduling, and related applications.
  • Current knowledge of the healthcare compliance landscape.

Core Clinical Management LLC is an equal opportunity employer, committed to a drug-free workplace and compliance with ADA regulations as applicable.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Responsibilities may change at any time with or without notice.

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