Service Coordination Specialist

2 weeks ago


Powder Springs Georgia, United States Panasonic Corporation of North America Full time

Position Overview:


As a Service Coordination Specialist, you will be responsible for efficiently scheduling and directing service technicians based on customer inquiries and service agreements. Your role is crucial in ensuring timely maintenance and prompt emergency repairs.


Key Responsibilities:
• Prioritize incoming service requests and allocate the appropriate workforce effectively.

• Schedule or assign service technicians to designated locations based on customer needs and specifications.

• Confirm receipt of service requests with technicians.

• Address customer concerns related to billing and service issues.

• Relay work orders, messages, or pertinent information between supervisors and technicians.

• Collaborate with customers and supervisory staff to resolve inquiries, issues, or requests for service or equipment. Assign technicians based on their proximity and provide work order or purchase order numbers.


• Upon completion of service tasks, close tickets and follow up with customers to gather feedback regarding the service provided and overall satisfaction.

• Review and respond to calls received by the call center.

• Collect cash on delivery (COD) information and inform the credit department to initiate credit approval applications for new clients.

• Undertake additional responsibilities as assigned.

Qualifications:

Education:
High school diploma or equivalent required.

Preferred:
Associate degree.

• 0-5 years of relevant experience and/or training; or a combination of education and experience.

Additional Skills:

• Ability to manage multiple priorities in a fast-paced environment.

• Strong verbal and written communication skills are essential.

• Proficiency in Microsoft Office Suite at an intermediate to advanced level.

• Excellent organizational and time management skills with a keen attention to detail.

• Flexibility to work outside of standard hours as needed.

• Familiarity with refrigeration or HVAC systems is advantageous.

• High degree of professionalism and diplomacy.

• Exceptional customer service skills.

• Strong telephone communication skills with the ability to handle a high volume of calls.

• Proven decision-making abilities, quick learning, rational thinking, and sound judgment.

• Ability to work effectively within a diverse team environment.

At Panasonic Corporation of North America, we offer a comprehensive benefits package tailored to support you at every stage of your career:

Comprehensive Benefits Include:

Health, Dental, and Vision Insurance, 401k with Company Matching, Discretionary 401k Contributions, Tuition Reimbursement, Life and Disability Insurance, Family Leave, Employee Discounts, Paid Time Off, Wellness Programs, Identity Protection, Community Engagement Opportunities, Employee Assistance Programs, and more.

Panasonic Corporation of North America is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

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