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Client Service Specialist

2 months ago

Powder Springs, Georgia, United States Rose International Full time

Education Requirements:

  • High school diploma; associate degree preferred.

Key Qualifications:

  • Ability to collaborate effectively within a diverse team in a dynamic work environment.
  • Proficient in managing multiple tasks and priorities while maintaining high attention to detail.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced skills in Microsoft Office Suite.
  • Strong organizational and time management capabilities.
  • Flexibility to work outside of standard hours and on weekends as necessary.

Position Overview:

  • The Service Account Representative plays a crucial role in delivering exceptional customer service to both internal and external clients by leveraging comprehensive knowledge of company offerings and procedures.
  • Engages with store managers, maintenance staff, and other customer representatives as required.
  • Ensures that the rules of engagement (ROE) are clearly understood, communicated, and implemented by the fulfillment team, including area service managers, project administrators, and technicians.
  • Applies customer-specific ROE for processing work orders and updating online systems based on the parameters provided by service managers and relationship holders.
  • Prepares service repair quotes in accordance with customer-specific ROE.
  • Collaborates with service managers and key stakeholders to review and approve service work orders.
  • Coordinates and communicates fulfillment activities with area service managers, technicians, strategic account managers, service sales account managers, and project administrators.
  • Maintains customer records utilizing Hussmann and customer-based automated systems.
  • Provides estimated times of arrival, fulfillment updates, and problem resolution to both team members and customers as necessary.
  • Monitors customer account details for nonpayment and assists the corporate credit department in resolving disputed or rejected invoices and overdue receivables.
  • Additional responsibilities may be assigned as needed.

Important Notes:

  • Only candidates authorized to work in the designated country will be considered.
  • All position start dates and durations are estimates and may vary based on business needs.

Benefits:

For information regarding employment benefits associated with this position, please visit our website. For inquiries, please contact our HR Department through our secure platform.

Equal Opportunity Employment:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.

If you require assistance during the application process due to a disability or any other reason, please reach out to our HR Department.

Rose International has an official agreement with the U.S. Department of Homeland Security regarding employment verification.