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Customer Service Account Specialist

2 months ago

Powder Springs, Georgia, United States Rose International Full time

Education Requirements:

  • High school diploma; associate degree preferred.

Key Qualifications:

  • Ability to collaborate effectively within a diverse team in a dynamic work environment.
  • Proficient in managing multiple tasks and priorities with meticulous attention to detail.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced skills in Microsoft Office Suite.
  • Strong organizational and time management capabilities.
  • Able to meet both short- and long-term deadlines.
  • Willingness to work outside of standard hours and on weekends as necessary.

Job Overview:

  • The Service Account Representative is tasked with delivering exceptional customer service to both internal and external clients by leveraging comprehensive knowledge of company offerings and procedures, while ensuring effective communication with team members in the service department.
  • Engages with store managers, maintenance staff, and other customer representatives as required.
  • Ensures that rules of engagement (ROE) are clearly understood, communicated, and adhered to by the fulfillment team, including area service managers, project administrators, and technicians.
  • Implements customer-specific ROE for processing work orders and updating online systems based on parameters provided by service managers and relationship holders.
  • Prepares service repair quotes in accordance with customer-specific ROE.
  • Collaborates with service managers and key stakeholders to review and approve service work orders.
  • Coordinates and communicates fulfillment activities with area service managers, technicians, strategic account managers, service sales account managers, and project administrators.
  • Maintains customer records using Hussmann and automated systems tailored to customer needs.
  • Provides estimated times of arrival, fulfillment updates, and problem resolution to team members and customers as necessary.
  • Monitors customer account details for nonpayment and assists the corporate credit department in resolving disputed or rejected invoices and overdue receivables.
  • Additional responsibilities may be assigned as needed.

Important Notes:

  • Only candidates legally authorized to work in the designated country will be considered.
  • All position start dates and durations are estimates and may be adjusted based on business needs.

Benefits:

For detailed information regarding employment benefits associated with this position, please visit our official website. If you have any inquiries or concerns, please reach out to our HR Department through our secure platform.

Equal Opportunity Employment:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.

If you require assistance during the application process due to a disability or any other reason, please contact our HR Department.

Compliance:

Rose International has an official agreement with the U.S. Department of Homeland Security regarding employment verification.